Heather A. Beach
Rochester, NY 14623
Day Phone: (716) 272-8943
Professional Objective:
Providing organizational and development skills to applicable environments as possible.
Education:
Monroe Community College
Graduated: December 1996
Degree: Liberal Arts		 Courses: Principles of Marketing,
Sales Marketing, Marketing Management,
and Accounting
Eastern Mennonite University
Attended: August, 1993 - December 1994
Major: Elementary Education		 Courses: German I and II, Psychology Studies, and Child Practicums
Medina Sr. High School
Graduated: June 1992
Diploma: Business and Math		 Courses: Marketing 1 and 2,
Accounting 1 and 2, and Economics
Proficient Software Experience:
Microsoft Office '97
Microsoft Windows '95
Microsoft Publisher '98
Microsoft Internet Explorer 4.0 		HomeSite 3.0 (Web Development Tool)
Paint Shop Pro 5
Netscape Communicator 4.04
Visio Professional 5.0
Work Experience:
(7/98 - Present) Technical Writer
Heatley Consulting Company * Henrietta, NY
Through Heatley Consulting Company, I have been contracted to work with a manufacturing engineering group within Xerox Corporation. I have been trained on the Capability Maturity Model (CMM), and HTML (for web development). These tools help me perform my daily tasks of process defining and documenting, process training and coaching, weekly and monthly progress reporting to management, monthly newsletters, and organizational process documentation file management.
(5/97 - 7/98) Customer Service Representative
The Sutherland Group, Ltd. * Pittsford, NY
My work experience at Sutherland includes: customer service, daily reporting and database management for E.C.I. and NEV, sales for Consumer Energy, Market Research for Kodak, and Internet Research for Business Development.
(2/95 - 7/97) Server
Applebee's Grill and Bar * Rochester, NY
Every shift I waited tables as well as being responsible for daily cleaning and running duties. I was promoted to Server Trainer after one year of service. This job had me training all new server staff on how to serve as well as the background of the restaurant. Daily training logs were tracked along with evaluations.
Activities:
Employee Events Committee (Sutherland)
Student Orientation Staff
Web Development Campus
Activities Staff
Interior Decorating
Window Treatment Design
References:

Available Upon Request